How many e-mails does it take to get a clear and relieable reply from Cabelas?
I don't know yet! Not after 24 attempts ... so far!
Massive complaint pending! Will post it here...
several years ago, i ordered some hats from cabelas for my 3 sons for a hunting trip we were taking. the hats did not show up as promised in time for our trip.
when we got back i called up and they refunded my money and said "keep the hats for goodwill." these were not cheap hats, and the kids still wear them.
so i am surprised to hear of your customer service issue with them.
I have had excellent customer service form Cabelas.. In fact, I wrote the CEO a letter about some boots ( toe box is too big) and he had his product manager call me.. Thay are top notch in my opinion. I hope you can get your situation straightened out.. ...
This case is really odd. At times I was under the impression that I am the victim of a prank. At other times I had the thought that they must have outsourced their customer service. The helpline does not work from germany and they won't call back. If I did not order for friends too I would have cancelled the order once and for all.... If I don't get a satisfactory reply today or tomorrow I will cancel the order. The CC company is already instructed not to pay them!
My only complaint with Cabela's goes back to 1985. I was between assignments in the USAF and had a couple of weeks off during late waterfowl season, I ordered some Canada geese field decoys as I didn't have any and wanted to try field hunting them. The decoys arrived in a box marked "Canada" but inside were Snow goose decoys. There are no snow geese here. I called Cabela's told them of the error and that I was leaving for a 1 year remote assignment to Iceland in two weeks. No sorry, no offer to expedite shipment of the correct decoys and I had to pay for the return shipping. That left a bad taste in my mouth for many years and I gave most of my mail order business to Gander Mountain after that. Times have changed hopefully.
My experienc with US companies in the past is excellent! Crow Mart is a brilliant example, Doug looked after my query in a fantastic way. Still waiting for cabelas reply to my mail nuber 26!!!
I have been dealing with Cabela's since 1961, and NEVER had a problem or one that they did not correct. They are No. ONE for me, and I am a die hard fan of theirs. You and I are not their only customers, and things happen when a company is that world wide. We dont like it when they do, but things do happen. Sorry to hear that you are having this problem, and hope it gets resolved to your satisfaction.
Their helpline does not work from germany (I told them).
I gave them my number to clarify matters (they are not calling back).
No reply to mail 26 yet!
Does anybody have the name and/or e- mail of the ceo?
The reply I got after 27 mails. The last one announcing that my next mail will go to the CEO.
The short story: I inquired (after waiting for the order to be ready to be sent) if the current sale price could be applied. After getting only meaningless replies I had cancelled the order. Needless to say that they sent it anyway...
"Dear Sir,
The prices of the items are the same as when you keyed the order online. Once you receive the order and the list of item if they are not to what you expected please feel free to contact us.
I'm sitiing here and scratching my a$$ and wondering what this has to do with Crow Hunting????
Weel, if there was a crow call in the order...
Then again: This is a crow hunting site. I am a crow hunter who needed help.
Without this site I would not have written to the ceo.
That good enough?
-- Edited by Zeddicus on Thursday 15th of November 2012 06:24:43 PM
a friend advised me to seek help from you in my ongoing and at this stage painful process of placing an online order with your company. It is important to me to stress the fact that I do not intend to be rude or even disrespectful. My mail to you should reflect the level of grief and disappointment caused by the "customer support" department of Cabelas. I sincerely hope I do not overshoot the mark.
I am referring to incident xxx:
My story: I had ordered a number of items a few weeks ago and it took a while before all items were in stock (which is ok). When everything was assembeled and ready to ship cabelas had a sale on. I had asked (before anything was posted) if - since everybody who is ordering now is getting a discount and rebate - those will be applied to my order.
Dates and facts (e-mail message)
5. Nov, 10:48: requested info if order is complete now because I can't wait for the last items to arrive
5. Nov 17:03: Cabelas: cc check ongoing! Question: is there a problem with my CC?
6.Nov 12:25: Hold order, a replacement item will be ordered, will discount apply? 16:58 Add item please, sale price? 19:40 Cabelas: item added, sale price? If NO: cancel order! 22:20 Cabelas: BANK is delaying order process! Reply: Don't blame my bank for delay, replie to my questions please! Sale price? If NO: cancel order!
7. Nov: 21:58 Add rebate for orders over 150$ please.
8.Nov: 13:09 Rebate code sent! Cc details clarified 15:55 no info at cc company from you! 16:16 sale price, rebate status? 17:02 can i help with cc company? 19:28 rebate code sent! Sale price? Phone number sent to talk about problem 20:51 Complaint! No clear reply! Helpline and chat not working! No call back! If not resolved asap: Cancel 22:51 price?
9. Nov: 2:42 list requested 7:18 will only accept sale price! Will bounce cc payment otherwise 16:56 Cabelas: Rebate will apply! Question: What about discount?? 17:19 Cancel order! 17:35 Cabelas: Please provide sale price! Reply: YOU should do that! 18:42 "we will do research!" Reply: Please do
10.Nov I sent sale price!
12. Nov 20:52 Reply please? 22:52 Reply please?
13.nov: Cabelas: we'll research! Question: Time estimate?
14.nov Had enough! Next mail will be to CEO!
14.Nov Cabelas: Items sent, no sale price!!!!
So in the process I had to ask if it's possible to avail of the sales (you had sent me emails about it at several occasions!) numerous times. I cancelled a couple of times. Yet they went on. I do not know what to think! Was there a language barrier? I am under the impression that I made myself quite clear... Were the Customer service peoply trying to delay the clarifications until I had no way to cancel? Was it a prank?
My issue is NOT not getting the price I wanted. Of course you'd prefer me to pay the full price. My complaint is about the way this was dealt with. I have never been treated like this as a customer! Never!
In conclusion: I am working in a client relations environment where we teach trainees that a customer who complains is a customer not yet lost. Well, I am not sure if this is still valid in my case, but a lot of people have been telling me that Cabelas is in fact a good company.
I have placed the order not only for myself but also for some of my hunting friends who rely on me.
Therefore I will go through with that order. No matter what your reaction is. I've given up on this customer service.. This is my last mail to cabelas on that issue unless I need to send a "thank you for your help" mail back to you.
No matter what, this mail and the reply from you will be made public.
I for one buy a lot of stuff from Cabelas, including stuff for Crow hunting. If a fellow hunter has issues with custemer service from a company, I feel it is not out of line to warn fellow hunters of issues you are having with that company. Guess I'm saying that I see the connection to Crow hunting.
Sounds like they don't want to apply the discount, and were just holdings till all items were out of sale. Postage is another fact from the states. I went to order some crow silhouette decoys. Items were $1.00 USD per decoy. I said how much will 50 be posted. Answer :
$50.00 USD for the decoys and $110.00 USD for the postage by standard US Mail. FFS, for that price I could send a crate full to the US from here. S, I too decided to cancel the order.
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If it moves and is legal but also moral, SHOOT IT !!
Sounds like they don't want to apply the discount, and were just holdings till all items were out of sale. Postage is another fact from the states. I went to order some crow silhouette decoys. Items were $1.00 USD per decoy. I said how much will 50 be posted. Answer :
$50.00 USD for the decoys and $110.00 USD for the postage by standard US Mail. FFS, for that price I could send a crate full to the US from here. S, I too decided to cancel the order.
They put the wood right to you on postage, I rarely buy from them anymore due to that fact and that theres a million other companies online who charge less or free shipping!
The problem for me is not the shipping, it's the duty applied when it arrives here... I had ordered mouthpieces for DIY crow calls. One company wanted 42€, the other 10$ for shipping... Pays to compare...
Yep, that's the problem here too, they also charge import and tax on the shipping, not just on the goods, so would end up paying another $ 50-60.00 on top
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If it moves and is legal but also moral, SHOOT IT !!
So I did get a reply in the end. The sale price was about 40$ less, the rebate was 20$. I guess that's fair enough.... Thank you mail to the ceo next...
Dear Mr. Z,
Thank you for your patience. A credit of $50.00 U.S. Dollars has been issued to your credit card. The sale prices for your items did not go into effect until November 1 so we made an exception to honor this for you. A credit of $20.00 U.S. Dollars was also issued for the Cabela's Bucks coupon you provided. We appreciate your interest in our merchandise, and we welcome the opportunity to serve your future sporting needs
@ Jon: yeah, 70$ is more than the discount would have been (about 10$ more). So yes, in the end it's fine, even if the last mail does not really sound like an apology. To be honest. I'd have preferred to have payed 10$ more between myself and some friends without the hassle. The title could be changed to resolved. ;) I'll keep shopping with Cabelas. They have a great selection. But next time Ill wait for a sale or cancel immediately, once a sale comes on.
It was really YOU guys who helped me find a solution. So hey, thank you very much lads for your great support! :) (I did send a thank you mail to Mr Millner (ceo)).
Yep, very reasonable. But you have to remember that the extra discount still will only just cover the extra duty and taxes you will have paid on the original bill, as that what customs and excise (ZOLL) base there prices on, along with the postage.
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If it moves and is legal but also moral, SHOOT IT !!
Yep, very reasonable. But you have to remember that the extra discount still will only just cover the extra duty and taxes you will have paid on the original bill, as that what customs and excise (ZOLL) base there prices on, along with the postage.
But, at least the Zollamt Chef gives you a nice certificate, suitable for framing, upon completion of the lengthy transaction.
I know, because I still marvel at the 3-page Zoll certificate we received in 84 when we "imported" some dishware from 500M inside Denmark, across the border to Flensburg. It keeps lots of people employed...
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"Arms are the only true badges of liberty. The possession of arms is the distinction of a free man from a slave." -- Andrew Fletcher 1698
But, at least the Zollamt Chef gives you a nice certificate, suitable for framing, upon completion of the lengthy transaction.
I know, because I still marvel at the 3-page Zoll certificate we received in 84 when we "imported" some dishware from 500M inside Denmark, across the border to Flensburg. It keeps lots of people employed...
I've had a notification in the past to pick something up within 10 days or I'd have to pay for storage. Sent them the bill so they could forward it to me (no duty because it was under 10€ woth of stuff) Got the parcel two weaks later. Another week later got a bill for storage??? Called them and told them that I had sent the paperwork in time... "Never got the documents, so we sent it back to the US!" Me: Ahem, I have it here, right before me! "Impossible, we sent it back!" Me: Noooo, you did not... "Oh!"
Lol, the ZOLL like most customs are rather inept civil servants. Unfortunately they probably sent someone else's stuff back, and they will then bill them for storage even though it is the fault of the ZOLL. Some good ones work at the ZOLL and they can be very helpful, but there are also some real *******s that are just there for a cushy civil service Job with all the perks
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If it moves and is legal but also moral, SHOOT IT !!
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